Antibodies Incorporated FAQ's

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FAQ's - Company Employees

If you have questions take a look below and see if you can find your answer(s). If you don't see what you're looking for please feel free to contact us.

Question:
Online Ordering Instruction
Answer:
You will need either MasterCard, Visa or American Express to shop online.
Begin by navigating to the product you are interested in purchasing. Click the "Add to Cart" button. You will be prompted to enter the quantity of the item you want before the item is added to your cart. Click the "Add Items" button to add the specified quantity to the shopping cart. From here you can continue to add other products to your cart or "Proceed to Checkout" where you will fill out your shipping and billing details.

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Question:
Shipping and Storage Information
Answer:
We usually ship via Federal Express, overnight standard ($40.00) and overnight priority ($45.00), or international service (˜ $85.00-$100.00). Orders are shipped FOB Davis, CA and charges are prepaid and added to your invoice.

Please carefully read and adhere to the handling, storage, and expiration instructions included with your order. Items that must be kept refrigerated will be shipped with gel refrigerant packs and the charge for this is included in your shipping and handling charge. Shipments made on dry ice, however, are subject to a minimum $35 surcharge. To maintain the integrity of frozen and refrigerated items, we ship Monday - Thursday only. We encourage the reuse and recycling of packaging materials whenever possible.

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Question:
Billing and Payment Terms
Answer:
Please provide standard credit references with your first purchase order. To avoid any delays due to processing your information, and for your convenience, we welcome payment via Master Card, Visa, American Express, prepaid checks, and bank wire transfers.

All payments are due in US dollars upon receipt of goods. Product remains the property of Antibodies Incorporated until full payment is received. Accounts over 30 days will be charged 1.5% per month.

For our new international customers, we may request payment in advance via one of the abovementioned options.

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Question:
Prices
Answer:
All prices are in US currency and are subject to change without notice. Please contact us to get the latest pricing.

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Question:
Discounts
Answer:
Discounts are offered on request for large volumes and for annual standing orders, with exception of the NeuroMab antibodies. Your inquiries are welcomed.

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